Frequently asked questions
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Google Pay, Apple Pay, Amazon Pay and Samsung Pay. You can choose the option that's most convenient for you during the checkout process. If you have a trade account with us you will have your own payment terms which you can use to make a purchase.
Do you offer volume discounts for large commercial orders?
Yes, we provide competitive volume discounts for bulk and commercial orders. The more you purchase, the more you save. Contact our commercial sales team at [email protected] or 0118 9393218 to discuss your specific project requirements and get a personalised quote.
Can you assist with sourcing specialised electrical products for industrial projects?
Absolutely! We have a network of trusted suppliers and can assist you in sourcing specialised electrical products for industrial applications. Reach out to our dedicated sales team, and they will work closely with you to find the right solutions.
What types of warranty and support do you offer for commercial lighting and electrical products?
We understand the importance of reliable products in commercial settings. Many of our commercial-grade lighting and electrical products come with extended warranties and dedicated customer support. Please refer to the product specifications for warranty details, and don't hesitate to contact us if you require assistance or have warranty-related questions.
Can I return or exchange a product if it's not what I expected?
Absolutely! We want you to be satisfied with your purchase. Please review our Returns Policy for details on the return process, including timeframes and conditions. If you have any questions, our customer support team is here to assist you.