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Frequently Asked Questions (FAQs)

1. What industries does Lightsave support?
Lightsave specialises in lighting and electrical solutions for the hospitality, retail, and commercial sectors. We support businesses of all sizes — from independent venues to global hotel groups — and deliver internationally from our UK base.

2. Which lighting brands do you supply?
Lightsave stocks and supplies many of the industry's most recognised brands, with a preference for LIA-accredited suppliers. We assess each supplier based on product durability, performance, testing, safety, compliance, warranties, and business practices — including ESG, anti-bribery, anti-slavery, equal opportunities, and sustainability policies.

As a proud Signify Gold Partner, we supply leading Signify brands including Philips, Interact, NatureConnect, Trulifi, Dynalite, Color Kinetics, Modular Lighting Instruments, and iLight.

Other stocked brands include Ansell, Astro, Aurora, Bell Lighting, Integral, JCC, and Ledvance. For the full list, visit our Brands Page.

3. Can I get trade pricing for large-scale or ongoing projects?
Yes. Businesses can apply for a credit account. Following a successful credit check and references, you’ll receive a personalised price list tailored to your sector or project. Your first order will be placed via proforma, with all future orders benefiting from a credit facility.

4. Do I need an account to view prices on your website?
Creating a standard account allows you to view general pricing and build quotes. For tailored pricing, procurement tools, and project support, we recommend applying for a preferred partner account.

5. How do I apply for a Lightsave partner credit account?
Get in touch with our sales team via the contact form above or give us a call. Once we understand your needs, we’ll walk you through the credit application and approval process.

6. Can you help with specifying lighting for hospitality projects?
Absolutely. We work closely with leading hotel and hospitality brands including Hilton, IHG, Exclusive, Valor, Hand Picked Hotels, and RBH. Our experienced team can help design, specify, source, and supply lighting and control systems suited to your brand and budget.

7. What is NatureConnect, and how can it be used in commercial spaces?
NatureConnect by Signify is a cutting-edge lighting system that replicates natural daylight indoors. It supports employee and guest wellbeing by improving mood, productivity, and comfort — making it ideal for offices, hotels, wellness spaces, and hospitality interiors.

8. What lighting control systems do you support?
We support a wide range of intelligent control systems, including:
Philips Dynalite, Interact, iLight, Lutron, Rako, Mode Lighting, Helvar, Casambi, OCTO, DSI, DALI/DALI-2, DMX & Art-Net, and phase-dimmable drivers.

Whether your project uses phase dimming or DALI protocols, we offer full support, programming, and commissioning, particularly for hospitality, retail, and workspace lighting environments.

9. Can you supply made-to-order fittings or bespoke solutions?
Yes. Through our partnership with Signify’s myCreation platform and other premium brands, we offer bespoke and made-to-order lighting — ideal for design-led projects, listed buildings, and spaces requiring brand-specific ambience.

10. Do you offer project support and aftercare?
Yes. From one-off refurbishments to multi-site rollouts, we offer complete lifecycle support — from initial consultation and specification through to supply, commissioning, and aftercare.

11. What is the most sustainable lighting on the market?
We’re proud to offer Signify’s myCreation, a fully circular lighting solution that reduces carbon impact without sacrificing design or performance — ideal for hotels, restaurants, and workplaces.

Another standout is the Bell Geo-Mod range, which features replaceable CCT LED engines. Used modules can be returned to a local Bell Lighting collection hub for full recycling, supporting a closed-loop, circular economy.

12. How do you send your parcels?
We operate our own delivery van network across the Home Counties and M25 region, and use trusted couriers for national and international deliveries, including APC, DPD, DHL, FedEx, and Royal Mail Tracked services.

13. Do you have representatives available to visit?
Yes. While we use technology to assess enquiries efficiently, in-person visits are available when needed. We have nationwide coverage via our experienced representatives. Meet them on our Team Page.