Lightsave Ltd comply fully with and aim to exceed the requirements of the Consumer Contract Regulations.

If you change your mind

We allow you 14 days after we have delivered your order for you to change your mind and to notify us of your wish to return the item(s) for a refund.

Before returning any goods for refund you must first obtain a returns note from our sales office on 01189393218 / [email protected]. Please have your original order number to hand when calling and include it in any email correspondence.

You are required to state your reason to us over the phone or via email when wanting to make a return. Please ensure that your returns note is printed and included inside your return. PLEASE NOTE: Goods are returned at the customers cost and risk. To ensure a refund goods must reach us in perfect condition in the original packaging, the product packaging must be undamaged and unmarked, the goods must reach us within 30 days of receiving your order.

Please allow 14 days from when we receive your returned goods to obtaining your refund. Any carriage charges incurred on your original delivery will not be refunded.

You may be subject to a 20% restocking/handling charge. This will be made aware to you over the phone/email before you send us back the goods.

For clarity refunds will not be issued if:

• You notify us of your intention to cancel your order more than 14 days after delivery.
• The goods are not accompanied by a returns note.
• The goods are not in perfect re-saleable condition.
• The goods packaging is marked or damaged.
• The goods arrive back with us more than 30 days of the delivery.

Goods not refunded can be collected or returned to you at additional cost.

Faulty Items

Please notify us as soon as you become aware that an item you have purchase from us has developed a fault. If the product is within the manufacturer's warranty period we will replace or refund the product as appropriate.

Faulty items should be returned along with a completed returns note. You can get this by calling 01189393218 or emailing [email protected].

In the event the product is proved to be faulty we will refund the cost of returning the item to us.

If after testing and inspection the goods prove not to be faulty or have been damaged by poor or incorrect installation a refund or replacement will be denied.

Damaged Goods / Short Deliveries

Refunds will be denied if after testing and inspection the products aren’t proven to be faulty or they are damaged by poor or incorrect installation.

Your order must be checked immediately for damage, shortages or delivery errors which must be reported to us in writing within 5 working days of the delivery.

Claims for damaged goods, delivery shortages or errors will not be entertained outside of the 5 working day notification period.

Return Address

All returns should be well packed and sent to:

Lightsave LTD

FAO: Sales Office

121 Loverock Road

Reading